Locations
Performa CX per toko. Angka responses dan open cases langsung membuka data yang mendasarinya.
Erafone Grand Indonesia | Erafone | Under review | 10 | 40.0% | -50 | 1 | Waiting time | QR card | |
iBox Pacific Place | iBox | Operational | 8 | 87.5% | +25 | 0 | Stock availability | QR card | |
Erafone Kota Kasablanka | Erafone | Operational | 15 | 53.3% | -13 | 0 | Staff helpfulness | QR card | |
Urban Republic Plaza Indonesia | Urban Republic | Operational | 6 | 50.0% | 0 | 1 | Staff helpfulness | QR card | |
Erajaya Service Centre Jakarta | Service Centre | Operational | 9 | 55.6% | -33 | 2 | Stock availability | QR card | |
Erafone Tunjungan Plaza | Erafone | Under review | 14 | 50.0% | -7 | 1 | Staff helpfulness | QR card | |
Erafone Galaxy Mall | Erafone | Under review | 13 | 69.2% | +23 | 2 | Waiting time | QR card | |
iBox Tunjungan Plaza | iBox | Operational | 3 | 33.3% | -67 | 1 | Product knowledge | QR card | |
Erajaya Service Centre Surabaya | Service Centre | Operational | 10 | 80.0% | +10 | 0 | Staff helpfulness | QR card | |
Erafone Paris Van Java | Erafone | Operational | 12 | 66.7% | 0 | 1 | Waiting time | QR card | |
Erafone Bandung Indah Plaza | Erafone | Renovation | 14 | 35.7% | -36 | 3 | Waiting time | QR card | |
Erajaya Service Centre Bandung | Service Centre | Operational | 10 | 40.0% | -40 | 1 | Product knowledge | QR card | |
Erafone Sun Plaza | Erafone | Operational | 14 | 64.3% | 0 | 0 | Staff helpfulness | QR card | |
Erajaya Service Centre Medan | Service Centre | Operational | 5 | 60.0% | -20 | 1 | Waiting time | QR card | |
iBox Beachwalk | iBox | Operational | 5 | 80.0% | +40 | 1 | Staff helpfulness | QR card | |
Erafone Beachwalk | Erafone | Operational | 9 | 55.6% | -33 | 0 | Trade-in valuation | QR card | |
eraspace.com | Eraspace | Operational | 6 | 66.7% | -17 | 0 | Delivery experience | QR card |