Responses

Responses

Every survey response across the retail network. Click a row to open the case file.

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Ilham Lestari
R-24146
5PositiveStaff helpfulness
Audio
Galaxy Buds 4 Pro
Rp 2,9 jt
Erafone Tunjungan Plaza, Surabaya
Dilayani Leo Sari
WhatsAppNot required20 Aug, 11:13
Rahmat Rahmawati
R-24121
5PositiveStore cleanliness
Accessory
Belkin Power Bank 20K
Rp 899 rb
Erafone Tunjungan Plaza, Surabaya
Dilayani Kirana Hidayat
In-store QRNot required17 Aug, 12:47
Kevin Pahlevi
R-24097
5PositiveStore cleanliness
Audio
JBL Tune Beam 2
Rp 999 rb
Erafone Tunjungan Plaza, Surabaya
Dilayani Aditya Santoso
WhatsAppNot required14 Aug, 14:47
Melinda Nugraha
R-24083
5PositiveStaff helpfulness
Audio
Galaxy Buds 4 Pro
Rp 2,9 jt
Erafone Tunjungan Plaza, Surabaya
Dilayani Fitria Wulandari
In-store QRNot required12 Aug, 14:21
Hendra Setiawan
R-24060
5PositiveStaff helpfulness
Accessory
Belkin Power Bank 20K
Rp 899 rb
Erafone Tunjungan Plaza, Surabaya
Dilayani Leo Sari
In-store QRNot required09 Aug, 16:21
Bagus Aryasatya
R-24035
5PositiveStaff helpfulness
Wearable
Apple Watch Series 11
Rp 7,3 jt
Erafone Tunjungan Plaza, Surabaya
Dilayani Leo Sari
In-store QRNot required06 Aug, 16:42
Sari Rahmawati
R-24019
4PositiveStaff helpfulness
Smartphone
iPhone 17 128GB
Rp 19,7 jt
Erafone Tunjungan Plaza, Surabaya
Dilayani Kirana Hidayat
WhatsAppNot required03 Aug, 16:10
Sari Ramadhani
R-24119
3NeutralTrade-in valuation
Smartphone
iPhone 17 Pro 256GB
Rp 21,3 jt
Erafone Tunjungan Plaza, Surabaya
Dilayani Leo Sari
In-store QRResolved17 Aug, 19:08
Pandu Pahlevi
R-24113
3NeutralProduct knowledge
Smartphone
OPPO Reno 14
Rp 7,0 jt
Erafone Tunjungan Plaza, Surabaya
Dilayani Leo Sari
In-store QRNot required16 Aug, 18:17
Fitri Pahlevi
R-24101
3NeutralStock availability
Smartphone
vivo V50
Rp 7,3 jt
Erafone Tunjungan Plaza, Surabaya
Dilayani Fitria Wulandari
In-store QRNot required15 Aug, 09:10
Pandu Christina
R-24072
3NeutralTrade-in valuation
Smartphone
iPhone 17 Pro 256GB
Rp 19,9 jt
Erafone Tunjungan Plaza, Surabaya
Dilayani Kirana Hidayat
WhatsAppNot required11 Aug, 17:54
Jihan Setiawan
R-24066
3NeutralWaiting time
Smartphone
iPhone 17 Pro Max 512GB
Rp 33,4 jt
Erafone Tunjungan Plaza, Surabaya
Dilayani Aditya Santoso
WhatsAppNot required10 Aug, 18:40
Qori Simatupang
R-24147
2NegativeProduct knowledge
Accessory
Eraspace Care+ 12 bulan
Rp 1,3 jt
Erafone Tunjungan Plaza, Surabaya
Dilayani Leo Sari
In-store QROpen21 Aug, 19:57
Gede Gunawan
R-24075
1NegativeProduct knowledge
Tablet
iPad Pro 11" M5
Rp 20,3 jt
Erafone Tunjungan Plaza, Surabaya
Dilayani Leo Sari
In-store QRResolved11 Aug, 14:36

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