Distribution

Channel pengiriman undangan survei. Kirim batch atau jeda channel langsung dari tabel.

Invitations sent

275,412

Responses collected

163

Blended response rate

5.9%


In-store QR — receipt footer Post-purchase CSAT	In-store QR	Active	On transaction	132,400	76	5.7%	Open survey
WhatsApp Business API Post-purchase CSAT	WhatsApp	Active	Hourly batch	74,210	47	6.3%	Open survey
Email — service ticket closed Service Experience Pulse	Email	Active	On ticket close	34,018	19	5.6%	Open survey
SMS — service reminder Service Experience Pulse	SMS	Paused	Daily 09:00	12,904	15	11.6%	Open survey
Eraspace app — post delivery Eraspace Delivery CES	App	Active	On delivery	21,880	6	2.7%	Open survey
Email — quarterly relationship wave Relationship NPS — Quarterly	Email	Scheduled	Quarterly	0	0	0.0%	Open survey