Follow-ups

Follow-ups

Case queue for negative feedback. Setiap angka bisa diklik untuk melihat asalnya.

Open cases
3 unassigned
Approaching SLA
within 4h of target
SLA breached
past target, still open
SLA compliance
avg 23h 56m
FU-4744
Galih Sitompul
Stock availabilityHighErajaya Service Centre Jakarta, JakartaSinta PrameswariOpenOn track19h 11m22 Aug, 13:11
FU-4743
Maya Ramadhani
Warranty claimCriticalErajaya Service Centre Medan, MedanUnassignedOpenApproaching2h 22m22 Aug, 12:22
FU-4741
Jihan Anggun
Waiting timeCriticalErafone Galaxy Mall, SurabayaRina OktavianiIn progressApproaching1h 49m22 Aug, 11:49
FU-4742
Dwi Wijaya
Trade-in valuationHighErafone Grand Indonesia, JakartaSinta PrameswariIn progressOn track16h 51m22 Aug, 10:51
FU-4740
Maya Maulana
Stock availabilityHighUrban Republic Plaza Indonesia, JakartaUnassignedOpenOn track15h 39m22 Aug, 09:39
FU-4736
Qori Simatupang
Product knowledgeHighErafone Tunjungan Plaza, SurabayaUnassignedOpenApproaching1h 57m21 Aug, 19:57
FU-4737
Agnes Mahendra
Waiting timeMediumErafone Bandung Indah Plaza, BandungAdi WibowoIn progressOn track19h 56m21 Aug, 13:56
FU-4739
Lukman Wijaya
Waiting timeHighErafone Bandung Indah Plaza, BandungSinta PrameswariIn progressBreached-8h 01m21 Aug, 09:59
FU-4735
Galih Maulana
Waiting timeHighiBox Beachwalk, DenpasarFajar RamdhanIn progressBreached-23h 00m20 Aug, 19:00
FU-4732
Reza Gunawan
Waiting timeHighErafone Paris Van Java, BandungFajar RamdhanIn progressBreached-1d 22h19 Aug, 19:58
FU-4734
Sari Ramadhani
Stock availabilityHighErafone Galaxy Mall, SurabayaFajar RamdhanIn progressBreached-2d 2h19 Aug, 15:04
FU-4729
Gede Pahlevi
Payment processHighErafone Bandung Indah Plaza, BandungYoga PratamaIn progressBreached-4d 1h17 Aug, 16:37
FU-4728
Hana Kurniawan
Stock availabilityCriticalErajaya Service Centre Jakarta, JakartaSinta PrameswariIn progressBreached-7d 23h14 Aug, 10:56
FU-4724
Lukman Christina
Waiting timeCriticaliBox Tunjungan Plaza, SurabayaYoga PratamaIn progressBreached-10d 19h11 Aug, 14:39
FU-4711
Tia Tanaya
Waiting timeHighErajaya Service Centre Bandung, BandungAdi WibowoIn progressBreached-15d 6h06 Aug, 11:01