Responses
Every survey response across the retail network. Click a row to open the case file.
Sort
Jihan Fauzan | 5 | Positive | Waiting time | Smartphone | Rp 9,3 jt | Erafone Sun Plaza, Medan | In-store QR | Not required | 22 Aug, 18:59 | |
Farah Dharma | 5 | Positive | Store cleanliness | Accessory | Rp 899 rb | Erafone Paris Van Java, Bandung | Not required | 22 Aug, 17:24 | ||
Galih Sitompul | 5 | Positive | Staff helpfulness | Audio | Rp 2,9 jt | Urban Republic Plaza Indonesia, Jakarta | In-store QR | Not required | 22 Aug, 17:22 | |
Rizky Aryasatya | 5 | Positive | Staff helpfulness | Wearable | Rp 8,6 jt | Erafone Bandung Indah Plaza, Bandung | In-store QR | Not required | 21 Aug, 11:06 | |
Bagus Prasetyo | 5 | Positive | Staff helpfulness | Audio | Rp 2,9 jt | Erafone Galaxy Mall, Surabaya | In-store QR | Not required | 21 Aug, 10:29 | |
Hana Tanaya | 5 | Positive | Staff helpfulness | Audio | Rp 4,3 jt | Urban Republic Plaza Indonesia, Jakarta | Not required | 20 Aug, 18:08 | ||
Ilham Lestari | 5 | Positive | Staff helpfulness | Audio | Rp 2,9 jt | Erafone Tunjungan Plaza, Surabaya | Not required | 20 Aug, 11:13 | ||
Naufal Pahlevi | 5 | Positive | Payment process | Audio | Rp 4,3 jt | Erafone Paris Van Java, Bandung | Not required | 19 Aug, 10:46 | ||
Dimas Prasetyo | 5 | Positive | Staff helpfulness | Wearable | Rp 6,8 jt | Erafone Kota Kasablanka, Jakarta | Not required | 19 Aug, 09:42 | ||
Hendra Sitompul | 5 | Positive | Payment process | Service part | Rp 6,5 jt | Erajaya Service Centre Surabaya, Surabaya | Not required | 18 Aug, 17:41 | ||
Rizky Rahmawati | 5 | Positive | Staff helpfulness | Smartphone | Rp 8,1 jt | Erafone Grand Indonesia, Jakarta | In-store QR | Not required | 18 Aug, 15:05 | |
Rahmat Rahmawati | 5 | Positive | Store cleanliness | Accessory | Rp 899 rb | Erafone Tunjungan Plaza, Surabaya | In-store QR | Not required | 17 Aug, 12:47 | |
Dimas Ramadhani | 5 | Positive | Staff helpfulness | Accessory | Rp 899 rb | Erafone Sun Plaza, Medan | Not required | 17 Aug, 12:28 | ||
Rizky Ramadhani | 5 | Positive | Staff helpfulness | Service part | Rp 899 rb | Erajaya Service Centre Medan, Medan | SMS | Not required | 17 Aug, 12:07 | |
Putri Simatupang | 5 | Positive | Stock availability | Audio | Rp 2,9 jt | Erafone Galaxy Mall, Surabaya | Not required | 16 Aug, 19:41 | ||
Rahmat Simatupang | 5 | Positive | Staff helpfulness | Smartphone | Rp 19,7 jt | iBox Beachwalk, Denpasar | Not required | 15 Aug, 16:17 | ||
Siti Tanaya | 5 | Positive | Waiting time | Audio | Rp 999 rb | Erafone Kota Kasablanka, Jakarta | In-store QR | Not required | 14 Aug, 17:02 | |
Rizky Anggraini | 5 | Positive | Product knowledge | Accessory | Rp 549 rb | iBox Beachwalk, Denpasar | In-store QR | Not required | 14 Aug, 15:36 | |
Kevin Pahlevi | 5 | Positive | Store cleanliness | Audio | Rp 999 rb | Erafone Tunjungan Plaza, Surabaya | Not required | 14 Aug, 14:47 | ||
Kartika Maulana | 5 | Positive | Staff helpfulness | Audio | Rp 2,9 jt | Erafone Bandung Indah Plaza, Bandung | In-store QR | Not required | 14 Aug, 14:44 | |
Maya Dewi | 5 | Positive | Staff helpfulness | Smartphone | Rp 5,3 jt | Erafone Paris Van Java, Bandung | Not required | 14 Aug, 14:08 | ||
Dwi Aryasatya | 5 | Positive | Store cleanliness | Accessory | Rp 549 rb | Erafone Kota Kasablanka, Jakarta | Not required | 14 Aug, 12:21 | ||
Dwi Putri | 5 | Positive | Trade-in valuation | Service part | Rp 899 rb | Erajaya Service Centre Bandung, Bandung | Not required | 13 Aug, 15:06 | ||
Andi Simatupang | 5 | Positive | Stock availability | Service part | Rp 0 | Erajaya Service Centre Surabaya, Surabaya | Not required | 13 Aug, 14:38 | ||
Agnes Saputra | 5 | Positive | Delivery experience | Audio | Rp 4,3 jt | eraspace.com | App | Not required | 13 Aug, 12:11 | |
Fitri Setiawan | 5 | Positive | Waiting time | Accessory | Rp 349 rb | iBox Pacific Place, Jakarta | Not required | 12 Aug, 17:38 | ||
Melinda Nugraha | 5 | Positive | Staff helpfulness | Audio | Rp 2,9 jt | Erafone Tunjungan Plaza, Surabaya | In-store QR | Not required | 12 Aug, 14:21 | |
Andi Lestari | 5 | Positive | Staff helpfulness | Smartphone | Rp 7,8 jt | Erafone Sun Plaza, Medan | In-store QR | Not required | 12 Aug, 13:32 | |
Bayu Rahmawati | 5 | Positive | Trade-in valuation | Smartphone | Rp 18,9 jt | Erafone Beachwalk, Denpasar | In-store QR | Not required | 12 Aug, 09:19 | |
Andi Dewi | 5 | Positive | Staff helpfulness | Accessory | Rp 549 rb | Erafone Bandung Indah Plaza, Bandung | In-store QR | Not required | 11 Aug, 15:59 | |
Siti Setiawan | 5 | Positive | Payment process | Smartphone | Rp 19,3 jt | iBox Pacific Place, Jakarta | Not required | 11 Aug, 14:13 | ||
Fitri Wijaya | 5 | Positive | Waiting time | Accessory | Rp 1,3 jt | Erafone Galaxy Mall, Surabaya | In-store QR | Not required | 10 Aug, 19:39 | |
Hendra Setiawan | 5 | Positive | Staff helpfulness | Accessory | Rp 899 rb | Erafone Tunjungan Plaza, Surabaya | In-store QR | Not required | 09 Aug, 16:21 | |
Galih Gunawan | 5 | Positive | Product knowledge | Smartphone | Rp 5,3 jt | iBox Pacific Place, Jakarta | In-store QR | Not required | 09 Aug, 13:48 | |
Maya Christina | 5 | Positive | Store cleanliness | Wearable | Rp 7,3 jt | Erafone Galaxy Mall, Surabaya | In-store QR | Not required | 09 Aug, 12:53 | |
Siti Putri | 5 | Positive | Staff helpfulness | Service part | Rp 0 | Erajaya Service Centre Surabaya, Surabaya | SMS | Not required | 08 Aug, 15:40 | |
Bayu Nugraha | 5 | Positive | Waiting time | Service part | Rp 0 | Erajaya Service Centre Jakarta, Jakarta | Not required | 08 Aug, 09:59 | ||
Gede Fauzan | 5 | Positive | Stock availability | Service part | Rp 6,5 jt | Erajaya Service Centre Bandung, Bandung | Not required | 07 Aug, 14:09 | ||
Rizky Maulana | 5 | Positive | Store cleanliness | Accessory | Rp 549 rb | Erafone Sun Plaza, Medan | In-store QR | Not required | 07 Aug, 13:37 | |
Pandu Christina | 5 | Positive | Staff helpfulness | Accessory | Rp 549 rb | Urban Republic Plaza Indonesia, Jakarta | In-store QR | Not required | 06 Aug, 19:36 | |
Bagus Aryasatya | 5 | Positive | Staff helpfulness | Wearable | Rp 7,3 jt | Erafone Tunjungan Plaza, Surabaya | In-store QR | Not required | 06 Aug, 16:42 | |
Rizky Ginting | 5 | Positive | Store cleanliness | Smartphone | Rp 25,3 jt | Erafone Sun Plaza, Medan | In-store QR | Not required | 06 Aug, 09:51 | |
Kevin Pahlevi | 5 | Positive | Trade-in valuation | Wearable | Rp 3,0 jt | Erafone Galaxy Mall, Surabaya | In-store QR | Not required | 05 Aug, 11:05 | |
Dimas Lestari | 5 | Positive | Staff helpfulness | Smartphone | Rp 33,8 jt | Erafone Kota Kasablanka, Jakarta | In-store QR | Not required | 05 Aug, 10:04 | |
Qori Handayani | 5 | Positive | Trade-in valuation | Smartphone | Rp 20,1 jt | Erafone Paris Van Java, Bandung | Not required | 04 Aug, 16:36 | ||
Cindy Putri | 5 | Positive | Staff helpfulness | Smartphone | Rp 5,8 jt | Erafone Galaxy Mall, Surabaya | In-store QR | Not required | 04 Aug, 15:54 | |
Lidya Halim | 5 | Positive | Staff helpfulness | Smartphone | Rp 10,3 jt | Erafone Kota Kasablanka, Jakarta | Not required | 02 Aug, 19:45 | ||
Jihan Kusumawardani | 5 | Positive | Stock availability | Tablet | Rp 14,0 jt | iBox Beachwalk, Denpasar | In-store QR | Not required | 01 Aug, 19:06 | |
Lukman Dewi | 5 | Positive | Staff helpfulness | Audio | Rp 999 rb | Erafone Bandung Indah Plaza, Bandung | In-store QR | Not required | 01 Aug, 18:36 | |
Ilham Sudarsono | 5 | Positive | Product knowledge | Wearable | Rp 8,5 jt | Erafone Galaxy Mall, Surabaya | Not required | 01 Aug, 13:15 | ||
Reza Wijaya | 4 | Positive | Payment process | Service part | Rp 899 rb | Erajaya Service Centre Surabaya, Surabaya | SMS | Not required | 21 Aug, 17:36 | |
Lidya Kusumawardani | 4 | Positive | Waiting time | Accessory | Rp 1,3 jt | Erafone Bandung Indah Plaza, Bandung | In-store QR | Not required | 20 Aug, 18:04 | |
Bambang Lestari | 4 | Positive | Waiting time | Service part | Rp 6,5 jt | Erajaya Service Centre Medan, Medan | Not required | 20 Aug, 18:01 | ||
Cindy Setiawan | 4 | Positive | Staff helpfulness | Service part | Rp 4,9 jt | Erajaya Service Centre Jakarta, Jakarta | SMS | Not required | 20 Aug, 14:52 | |
Eko Nugraha | 4 | Positive | Trade-in valuation | Accessory | Rp 920 rb | Erafone Paris Van Java, Bandung | Not required | 20 Aug, 11:14 | ||
Qori Aryasatya | 4 | Positive | Trade-in valuation | Smartphone | Rp 18,3 jt | Erafone Kota Kasablanka, Jakarta | In-store QR | Not required | 20 Aug, 09:14 | |
Pandu Simatupang | 4 | Positive | Payment process | Service part | Rp 899 rb | Erajaya Service Centre Jakarta, Jakarta | Not required | 19 Aug, 15:00 | ||
Ahmad Fauzan | 4 | Positive | Product knowledge | Audio | Rp 999 rb | iBox Tunjungan Plaza, Surabaya | Not required | 18 Aug, 17:57 | ||
Bambang Halim | 4 | Positive | Waiting time | Service part | Rp 6,5 jt | Erajaya Service Centre Jakarta, Jakarta | SMS | Not required | 18 Aug, 16:52 | |
Fitri Sitompul | 4 | Positive | Payment process | Tablet | Rp 19,0 jt | Erafone Grand Indonesia, Jakarta | Not required | 18 Aug, 15:52 | ||
Maya Ramadhani | 4 | Positive | Product knowledge | Service part | Rp 6,5 jt | Erajaya Service Centre Medan, Medan | SMS | Not required | 17 Aug, 17:29 | |
Dimas Puspita | 4 | Positive | Stock availability | Accessory | Rp 899 rb | Erafone Galaxy Mall, Surabaya | Not required | 17 Aug, 12:57 | ||
Siti Kurniawan | 4 | Positive | Delivery experience | Audio | Rp 999 rb | eraspace.com | App | Not required | 17 Aug, 09:26 | |
Dimas Puspita | 4 | Positive | Delivery experience | Accessory | Rp 899 rb | eraspace.com | App | Not required | 16 Aug, 19:41 | |
Gede Lestari | 4 | Positive | Waiting time | Audio | Rp 999 rb | Erafone Paris Van Java, Bandung | In-store QR | Not required | 16 Aug, 17:46 | |
Lidya Simatupang | 4 | Positive | Product knowledge | Service part | Rp 899 rb | Erajaya Service Centre Bandung, Bandung | Not required | 16 Aug, 16:50 | ||
Gede Puspita | 4 | Positive | Stock availability | Audio | Rp 4,3 jt | Erafone Sun Plaza, Medan | In-store QR | Not required | 16 Aug, 13:35 | |
Eko Prasetyo | 4 | Positive | Waiting time | Smartphone | Rp 5,3 jt | Erafone Paris Van Java, Bandung | In-store QR | Not required | 15 Aug, 10:18 | |
Agnes Dewi | 4 | Positive | Staff helpfulness | Smartphone | Rp 6,5 jt | Erafone Sun Plaza, Medan | Not required | 15 Aug, 09:36 | ||
Citra Ginting | 4 | Positive | Trade-in valuation | Smartphone | Rp 7,0 jt | iBox Pacific Place, Jakarta | In-store QR | Not required | 14 Aug, 10:50 | |
Reza Putri | 4 | Positive | Trade-in valuation | Smartphone | Rp 20,1 jt | Erafone Beachwalk, Denpasar | Not required | 13 Aug, 18:41 | ||
Bayu Dewi | 4 | Positive | Stock availability | Smartphone | Rp 9,9 jt | iBox Pacific Place, Jakarta | Not required | 12 Aug, 18:07 | ||
Citra Gunawan | 4 | Positive | Trade-in valuation | Smartphone | Rp 5,5 jt | Erafone Beachwalk, Denpasar | In-store QR | Not required | 12 Aug, 15:05 | |
Lidya Lestari | 4 | Positive | Product knowledge | Service part | Rp 0 | Erajaya Service Centre Bandung, Bandung | SMS | Not required | 11 Aug, 10:37 | |
Rizky Putri | 4 | Positive | Trade-in valuation | Audio | Rp 2,5 jt | Erafone Sun Plaza, Medan | Not required | 10 Aug, 09:24 | ||
Dwi Dewi | 4 | Positive | Waiting time | Service part | Rp 899 rb | Erajaya Service Centre Surabaya, Surabaya | SMS | Not required | 09 Aug, 15:16 | |
Ilham Simatupang | 4 | Positive | Staff helpfulness | Wearable | Rp 4,3 jt | iBox Beachwalk, Denpasar | Not required | 09 Aug, 11:44 | ||
Agnes Handayani | 4 | Positive | Store cleanliness | Accessory | Rp 899 rb | Erafone Kota Kasablanka, Jakarta | In-store QR | Not required | 08 Aug, 13:33 | |
Yusuf Pahlevi | 4 | Positive | Staff helpfulness | Service part | Rp 899 rb | Erajaya Service Centre Surabaya, Surabaya | SMS | Not required | 08 Aug, 12:52 | |
Citra Halim | 4 | Positive | Product knowledge | Service part | Rp 4,9 jt | Erajaya Service Centre Jakarta, Jakarta | Not required | 08 Aug, 11:37 | ||
Siti Sitompul | 4 | Positive | Trade-in valuation | Smartphone | Rp 5,2 jt | Erafone Galaxy Mall, Surabaya | Not required | 08 Aug, 09:54 | ||
Reza Dharma | 4 | Positive | Trade-in valuation | Smartphone | Rp 19,1 jt | Erafone Beachwalk, Denpasar | In-store QR | Not required | 08 Aug, 09:25 | |
Cindy Pahlevi | 4 | Positive | Waiting time | Smartphone | Rp 5,1 jt | Erafone Grand Indonesia, Jakarta | Not required | 07 Aug, 19:28 | ||
Rahmat Sudarsono | 4 | Positive | Trade-in valuation | Smartphone | Rp 24,0 jt | iBox Pacific Place, Jakarta | Not required | 06 Aug, 12:16 | ||
Reza Saputra | 4 | Positive | Staff helpfulness | Service part | Rp 899 rb | Erajaya Service Centre Surabaya, Surabaya | SMS | Not required | 05 Aug, 18:06 | |
Lukman Ramadhani | 4 | Positive | Waiting time | Accessory | Rp 899 rb | Erafone Kota Kasablanka, Jakarta | Not required | 04 Aug, 18:37 | ||
Melinda Christina | 4 | Positive | Trade-in valuation | Smartphone | Rp 5,1 jt | Erafone Paris Van Java, Bandung | In-store QR | Not required | 04 Aug, 15:12 | |
Sari Rahmawati | 4 | Positive | Staff helpfulness | Smartphone | Rp 19,7 jt | Erafone Tunjungan Plaza, Surabaya | Not required | 03 Aug, 16:10 | ||
Dimas Kurniawan | 4 | Positive | Staff helpfulness | Wearable | Rp 8,9 jt | Erafone Sun Plaza, Medan | Not required | 03 Aug, 15:20 | ||
Jihan Christina | 4 | Positive | Trade-in valuation | Smartphone | Rp 5,3 jt | Erafone Grand Indonesia, Jakarta | In-store QR | Not required | 03 Aug, 09:06 | |
Eko Saputra | 4 | Positive | Payment process | Smartphone | Rp 9,5 jt | Erafone Beachwalk, Denpasar | In-store QR | Not required | 02 Aug, 10:03 | |
Naufal Nugraha | 4 | Positive | Trade-in valuation | Service part | Rp 6,5 jt | Erajaya Service Centre Surabaya, Surabaya | Not required | 01 Aug, 19:32 | ||
Lukman Sitompul | 4 | Positive | Waiting time | Accessory | Rp 549 rb | iBox Pacific Place, Jakarta | In-store QR | Not required | 01 Aug, 19:09 | |
Tia Nugraha | 4 | Positive | Delivery experience | Accessory | Rp 549 rb | eraspace.com | App | Not required | 01 Aug, 11:23 | |
Jihan Anggraini | 3 | Neutral | Payment process | Smartphone | Rp 17,5 jt | Erafone Galaxy Mall, Surabaya | In-store QR | Not required | 22 Aug, 19:56 | |
Olivia Sitompul | 3 | Neutral | Store cleanliness | Service part | Rp 4,9 jt | Erajaya Service Centre Surabaya, Surabaya | SMS | Resolved | 21 Aug, 15:23 | |
Agnes Mahendra | 3 | Neutral | Waiting time | Wearable | Rp 5,9 jt | Erafone Bandung Indah Plaza, Bandung | In-store QR | In progress | 21 Aug, 13:56 | |
Dimas Ramadhani | 3 | Neutral | Staff helpfulness | Smartphone | Rp 6,9 jt | Erafone Kota Kasablanka, Jakarta | In-store QR | Not required | 20 Aug, 16:41 | |
Bagus Sitompul | 3 | Neutral | Waiting time | Service part | Rp 4,9 jt | Erajaya Service Centre Medan, Medan | SMS | Not required | 19 Aug, 15:26 | |
Lukman Wijaya | 3 | Neutral | Stock availability | Smartphone | Rp 26,0 jt | iBox Pacific Place, Jakarta | In-store QR | Not required | 19 Aug, 14:44 | |
Gede Gunawan | 3 | Neutral | Payment process | Audio | Rp 999 rb | Erafone Sun Plaza, Medan | In-store QR | Not required | 18 Aug, 16:52 | |
Eko Ramadhani | 3 | Neutral | Staff helpfulness | Audio | Rp 999 rb | Erafone Sun Plaza, Medan | In-store QR | Not required | 18 Aug, 10:14 | |
Sari Ramadhani | 3 | Neutral | Trade-in valuation | Smartphone | Rp 21,3 jt | Erafone Tunjungan Plaza, Surabaya | In-store QR | Resolved | 17 Aug, 19:08 | |
Pandu Pahlevi | 3 | Neutral | Product knowledge | Smartphone | Rp 7,0 jt | Erafone Tunjungan Plaza, Surabaya | In-store QR | Not required | 16 Aug, 18:17 | |
Lukman Sitompul | 3 | Neutral | Payment process | Service part | Rp 899 rb | Erajaya Service Centre Jakarta, Jakarta | Not required | 16 Aug, 09:53 | ||
Siti Lestari | 3 | Neutral | Trade-in valuation | Service part | Rp 899 rb | Erajaya Service Centre Jakarta, Jakarta | Not required | 15 Aug, 19:34 | ||
Andi Puspita | 3 | Neutral | Waiting time | Service part | Rp 0 | Erajaya Service Centre Bandung, Bandung | SMS | Not required | 15 Aug, 11:30 | |
Fitri Pahlevi | 3 | Neutral | Stock availability | Smartphone | Rp 7,3 jt | Erafone Tunjungan Plaza, Surabaya | In-store QR | Not required | 15 Aug, 09:10 | |
Ahmad Fauzan | 3 | Neutral | Delivery experience | Smartphone | Rp 6,3 jt | eraspace.com | App | Resolved | 13 Aug, 14:37 | |
Lidya Fauzan | 3 | Neutral | Stock availability | Smartphone | Rp 6,8 jt | Erafone Kota Kasablanka, Jakarta | Not required | 11 Aug, 19:02 | ||
Pandu Christina | 3 | Neutral | Trade-in valuation | Smartphone | Rp 19,9 jt | Erafone Tunjungan Plaza, Surabaya | Not required | 11 Aug, 17:54 | ||
Pandu Prasetyo | 3 | Neutral | Staff helpfulness | Smartphone | Rp 6,0 jt | Erafone Bandung Indah Plaza, Bandung | Not required | 11 Aug, 15:04 | ||
Jihan Setiawan | 3 | Neutral | Waiting time | Smartphone | Rp 33,4 jt | Erafone Tunjungan Plaza, Surabaya | Not required | 10 Aug, 18:40 | ||
Rizky Halim | 3 | Neutral | Waiting time | Smartphone | Rp 26,8 jt | Erafone Bandung Indah Plaza, Bandung | In-store QR | Not required | 10 Aug, 16:21 | |
Andi Puspita | 3 | Neutral | Waiting time | Smartphone | Rp 27,3 jt | Erafone Grand Indonesia, Jakarta | In-store QR | Not required | 08 Aug, 17:43 | |
Agnes Wijaya | 3 | Neutral | Staff helpfulness | Accessory | Rp 349 rb | Erafone Grand Indonesia, Jakarta | In-store QR | Not required | 07 Aug, 19:12 | |
Kevin Putri | 3 | Neutral | Staff helpfulness | Service part | Rp 4,9 jt | Erajaya Service Centre Bandung, Bandung | SMS | Not required | 06 Aug, 10:01 | |
Sari Lestari | 3 | Neutral | Trade-in valuation | Smartphone | Rp 15,4 jt | Erafone Kota Kasablanka, Jakarta | In-store QR | Resolved | 05 Aug, 18:19 | |
Agnes Ramadhani | 3 | Neutral | Staff helpfulness | Audio | Rp 4,3 jt | Erafone Beachwalk, Denpasar | Not required | 05 Aug, 13:28 | ||
Maya Pahlevi | 3 | Neutral | Waiting time | Smartphone | Rp 33,8 jt | Erafone Galaxy Mall, Surabaya | In-store QR | Not required | 04 Aug, 15:49 | |
Hana Wijaya | 3 | Neutral | Product knowledge | Smartphone | Rp 7,8 jt | iBox Tunjungan Plaza, Surabaya | Not required | 03 Aug, 17:11 | ||
Fitri Dharma | 3 | Neutral | Payment process | Smartphone | Rp 6,5 jt | Erafone Kota Kasablanka, Jakarta | Not required | 03 Aug, 15:35 | ||
Kevin Puspita | 3 | Neutral | Waiting time | Wearable | Rp 9,5 jt | Erafone Kota Kasablanka, Jakarta | In-store QR | Not required | 02 Aug, 14:23 | |
Putri Kurniawan | 3 | Neutral | Product knowledge | Audio | Rp 4,3 jt | Erafone Kota Kasablanka, Jakarta | In-store QR | Not required | 01 Aug, 19:20 | |
Pandu Ramadhani | 3 | Neutral | Product knowledge | Accessory | Rp 549 rb | Urban Republic Plaza Indonesia, Jakarta | Resolved | 01 Aug, 11:00 | ||
Galih Sitompul | 2 | Negative | Stock availability | Service part | Rp 899 rb | Erajaya Service Centre Jakarta, Jakarta | Open | 22 Aug, 13:11 | ||
Maya Ramadhani | 2 | Negative | Warranty claim | Service part | Rp 0 | Erajaya Service Centre Medan, Medan | Open | 22 Aug, 12:22 | ||
Dwi Wijaya | 2 | Negative | Trade-in valuation | Smartphone | Rp 20,1 jt | Erafone Grand Indonesia, Jakarta | In-store QR | In progress | 22 Aug, 10:51 | |
Maya Maulana | 2 | Negative | Stock availability | Wearable | Rp 8,1 jt | Urban Republic Plaza Indonesia, Jakarta | Open | 22 Aug, 09:39 | ||
Qori Simatupang | 2 | Negative | Product knowledge | Accessory | Rp 1,3 jt | Erafone Tunjungan Plaza, Surabaya | In-store QR | Open | 21 Aug, 19:57 | |
Lukman Wijaya | 2 | Negative | Waiting time | Smartphone | Rp 10,3 jt | Erafone Bandung Indah Plaza, Bandung | In-store QR | In progress | 21 Aug, 09:59 | |
Galih Maulana | 2 | Negative | Waiting time | Smartphone | Rp 17,5 jt | iBox Beachwalk, Denpasar | In progress | 20 Aug, 19:00 | ||
Reza Gunawan | 2 | Negative | Waiting time | Accessory | Rp 549 rb | Erafone Paris Van Java, Bandung | In-store QR | In progress | 19 Aug, 19:58 | |
Yusuf Saputra | 2 | Negative | Delivery experience | Tablet | Rp 15,3 jt | eraspace.com | App | Resolved | 19 Aug, 15:40 | |
Sari Ramadhani | 2 | Negative | Stock availability | Audio | Rp 999 rb | Erafone Galaxy Mall, Surabaya | In progress | 19 Aug, 15:04 | ||
Gede Pahlevi | 2 | Negative | Payment process | Smartphone | Rp 25,3 jt | Erafone Bandung Indah Plaza, Bandung | In-store QR | In progress | 17 Aug, 16:37 | |
Rizky Nugraha | 2 | Negative | Waiting time | Service part | Rp 0 | Erajaya Service Centre Bandung, Bandung | Resolved | 13 Aug, 16:20 | ||
Dimas Pahlevi | 2 | Negative | Waiting time | Wearable | Rp 6,9 jt | Erafone Sun Plaza, Medan | Resolved | 13 Aug, 15:14 | ||
Novita Kusumawardani | 2 | Negative | Waiting time | Accessory | Rp 549 rb | Erafone Grand Indonesia, Jakarta | In-store QR | Resolved | 11 Aug, 15:47 | |
Kevin Dewi | 2 | Negative | Stock availability | Smartphone | Rp 6,5 jt | Erafone Bandung Indah Plaza, Bandung | In-store QR | Resolved | 10 Aug, 13:04 | |
Yusuf Sitompul | 2 | Negative | Stock availability | Audio | Rp 2,9 jt | Erafone Paris Van Java, Bandung | In-store QR | Resolved | 10 Aug, 12:52 | |
Tia Tanaya | 2 | Negative | Trade-in valuation | Smartphone | Rp 24,0 jt | Erafone Beachwalk, Denpasar | In-store QR | Resolved | 10 Aug, 12:11 | |
Pandu Rahmawati | 2 | Negative | Stock availability | Wearable | Rp 7,3 jt | Erafone Bandung Indah Plaza, Bandung | In-store QR | Resolved | 08 Aug, 17:57 | |
Novita Ginting | 2 | Negative | Warranty claim | Service part | Rp 4,9 jt | Erajaya Service Centre Bandung, Bandung | Resolved | 07 Aug, 11:14 | ||
Rizky Anggraini | 2 | Negative | Product knowledge | Smartphone | Rp 6,5 jt | Erafone Beachwalk, Denpasar | Resolved | 06 Aug, 15:13 | ||
Tia Tanaya | 2 | Negative | Waiting time | Service part | Rp 4,9 jt | Erajaya Service Centre Bandung, Bandung | In progress | 06 Aug, 11:01 | ||
Yusuf Simatupang | 2 | Negative | Stock availability | Wearable | Rp 3,9 jt | Erafone Sun Plaza, Medan | Resolved | 06 Aug, 10:43 | ||
Tia Kusumawardani | 2 | Negative | Waiting time | Wearable | Rp 5,6 jt | Erafone Sun Plaza, Medan | In-store QR | Resolved | 05 Aug, 16:12 | |
Hendra Rahmawati | 2 | Negative | Waiting time | Audio | Rp 2,9 jt | Erafone Bandung Indah Plaza, Bandung | In-store QR | Resolved | 04 Aug, 10:41 | |
Bayu Sitompul | 2 | Negative | Waiting time | Wearable | Rp 8,6 jt | Erafone Grand Indonesia, Jakarta | In-store QR | Resolved | 03 Aug, 19:35 | |
Rizky Maulana | 2 | Negative | Trade-in valuation | Smartphone | Rp 22,0 jt | Erafone Kota Kasablanka, Jakarta | In-store QR | Resolved | 02 Aug, 15:34 | |
Bayu Pahlevi | 2 | Negative | Waiting time | Smartphone | Rp 7,8 jt | Erafone Paris Van Java, Bandung | In-store QR | Resolved | 02 Aug, 09:39 | |
Jihan Anggun | 1 | Negative | Waiting time | Accessory | Rp 349 rb | Erafone Galaxy Mall, Surabaya | In-store QR | In progress | 22 Aug, 11:49 | |
Galih Dewi | 1 | Negative | Waiting time | Smartphone | Rp 27,8 jt | Erafone Beachwalk, Denpasar | In-store QR | Resolved | 17 Aug, 09:18 | |
Hana Kurniawan | 1 | Negative | Stock availability | Service part | Rp 6,5 jt | Erajaya Service Centre Jakarta, Jakarta | In progress | 14 Aug, 10:56 | ||
Lukman Christina | 1 | Negative | Waiting time | Smartphone | Rp 14,0 jt | iBox Tunjungan Plaza, Surabaya | In progress | 11 Aug, 14:39 | ||
Gede Gunawan | 1 | Negative | Product knowledge | Tablet | Rp 20,3 jt | Erafone Tunjungan Plaza, Surabaya | In-store QR | Resolved | 11 Aug, 14:36 | |
Hana Kusumawardani | 1 | Negative | Stock availability | Service part | Rp 899 rb | Erajaya Service Centre Surabaya, Surabaya | SMS | Resolved | 09 Aug, 16:44 | |
Olivia Saputra | 1 | Negative | Stock availability | Smartphone | Rp 6,0 jt | Erafone Bandung Indah Plaza, Bandung | In-store QR | Resolved | 09 Aug, 14:40 | |
Naufal Kusumawardani | 1 | Negative | Stock availability | Smartphone | Rp 5,5 jt | Erafone Grand Indonesia, Jakarta | Resolved | 07 Aug, 14:23 | ||
Yusuf Handayani | 1 | Negative | Stock availability | Wearable | Rp 5,9 jt | Erafone Paris Van Java, Bandung | In-store QR | Resolved | 06 Aug, 16:59 | |
Agnes Wijaya | 1 | Negative | Waiting time | Accessory | Rp 349 rb | Urban Republic Plaza Indonesia, Jakarta | In-store QR | Resolved | 05 Aug, 19:59 | |
Rahmat Wijaya | 1 | Negative | Product knowledge | Service part | Rp 6,5 jt | Erajaya Service Centre Bandung, Bandung | Resolved | 02 Aug, 18:27 |