Responses

Responses

Every survey response across the retail network. Click a row to open the case file.

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Rizky Rahmawati
R-24127
5PositiveStaff helpfulness
Smartphone
Xiaomi 15T Pro
Rp 8,1 jt
Erafone Grand Indonesia, Jakarta
Dilayani Gilang Hidayat
In-store QRNot required18 Aug, 15:05
Fitri Sitompul
R-24129
4PositivePayment process
Tablet
iPad Pro 11" M5
Rp 19,0 jt
Erafone Grand Indonesia, Jakarta
Dilayani Gilang Hidayat
WhatsAppNot required18 Aug, 15:52
Cindy Pahlevi
R-24045
4PositiveWaiting time
Smartphone
Samsung Galaxy A56
Rp 5,1 jt
Erafone Grand Indonesia, Jakarta
Dilayani Gilang Hidayat
WhatsAppNot required07 Aug, 19:28
Jihan Christina
R-24016
4PositiveTrade-in valuation
Smartphone
Samsung Galaxy A56
Rp 5,3 jt
Erafone Grand Indonesia, Jakarta
Dilayani Gilang Hidayat
In-store QRNot required03 Aug, 09:06
Andi Puspita
R-24052
3NeutralWaiting time
Smartphone
Samsung Galaxy S26 Ultra
Rp 27,3 jt
Erafone Grand Indonesia, Jakarta
Dilayani Aditya Nugroho
In-store QRNot required08 Aug, 17:43
Agnes Wijaya
R-24042
3NeutralStaff helpfulness
Accessory
Case & Tempered Glass Bundle
Rp 349 rb
Erafone Grand Indonesia, Jakarta
Dilayani Bella Wulandari
In-store QRNot required07 Aug, 19:12
Dwi Wijaya
R-24159
2NegativeTrade-in valuation
Smartphone
iPhone 17 Pro 256GB
Rp 20,1 jt
Erafone Grand Indonesia, Jakarta
Dilayani Bella Wulandari
In-store QRIn progress22 Aug, 10:51
Novita Kusumawardani
R-24074
2NegativeWaiting time
Accessory
Anker 65W GaN Charger
Rp 549 rb
Erafone Grand Indonesia, Jakarta
Dilayani Leo Utami
In-store QRResolved11 Aug, 15:47
Bayu Sitompul
R-24018
2NegativeWaiting time
Wearable
Apple Watch Series 11
Rp 8,6 jt
Erafone Grand Indonesia, Jakarta
Dilayani Bella Wulandari
In-store QRResolved03 Aug, 19:35
Naufal Kusumawardani
R-24044
1NegativeStock availability
Smartphone
Samsung Galaxy A56
Rp 5,5 jt
Erafone Grand Indonesia, Jakarta
Dilayani Bella Wulandari
WhatsAppResolved07 Aug, 14:23

1 dari baris ini masih punya kasus follow-up terbuka.