Responses
Every survey response across the retail network. Click a row to open the case file.
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Hendra Sitompul | 5 | Positive | Payment process | Service part | Rp 6,5 jt | Erajaya Service Centre Surabaya, Surabaya | Not required | 18 Aug, 17:41 | ||
Andi Simatupang | 5 | Positive | Stock availability | Service part | Rp 0 | Erajaya Service Centre Surabaya, Surabaya | Not required | 13 Aug, 14:38 | ||
Siti Putri | 5 | Positive | Staff helpfulness | Service part | Rp 0 | Erajaya Service Centre Surabaya, Surabaya | SMS | Not required | 08 Aug, 15:40 | |
Reza Wijaya | 4 | Positive | Payment process | Service part | Rp 899 rb | Erajaya Service Centre Surabaya, Surabaya | SMS | Not required | 21 Aug, 17:36 | |
Dwi Dewi | 4 | Positive | Waiting time | Service part | Rp 899 rb | Erajaya Service Centre Surabaya, Surabaya | SMS | Not required | 09 Aug, 15:16 | |
Yusuf Pahlevi | 4 | Positive | Staff helpfulness | Service part | Rp 899 rb | Erajaya Service Centre Surabaya, Surabaya | SMS | Not required | 08 Aug, 12:52 | |
Reza Saputra | 4 | Positive | Staff helpfulness | Service part | Rp 899 rb | Erajaya Service Centre Surabaya, Surabaya | SMS | Not required | 05 Aug, 18:06 | |
Naufal Nugraha | 4 | Positive | Trade-in valuation | Service part | Rp 6,5 jt | Erajaya Service Centre Surabaya, Surabaya | Not required | 01 Aug, 19:32 | ||
Olivia Sitompul | 3 | Neutral | Store cleanliness | Service part | Rp 4,9 jt | Erajaya Service Centre Surabaya, Surabaya | SMS | Resolved | 21 Aug, 15:23 | |
Hana Kusumawardani | 1 | Negative | Stock availability | Service part | Rp 899 rb | Erajaya Service Centre Surabaya, Surabaya | SMS | Resolved | 09 Aug, 16:44 |