Responses
Every survey response across the retail network. Click a row to open the case file.
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Rizky Ramadhani | 5 | Positive | Staff helpfulness | Service part | Rp 899 rb | Erajaya Service Centre Medan, Medan | SMS | Not required | 17 Aug, 12:07 | |
Dwi Putri | 5 | Positive | Trade-in valuation | Service part | Rp 899 rb | Erajaya Service Centre Bandung, Bandung | Not required | 13 Aug, 15:06 | ||
Reza Wijaya | 4 | Positive | Payment process | Service part | Rp 899 rb | Erajaya Service Centre Surabaya, Surabaya | SMS | Not required | 21 Aug, 17:36 | |
Pandu Simatupang | 4 | Positive | Payment process | Service part | Rp 899 rb | Erajaya Service Centre Jakarta, Jakarta | Not required | 19 Aug, 15:00 | ||
Lidya Simatupang | 4 | Positive | Product knowledge | Service part | Rp 899 rb | Erajaya Service Centre Bandung, Bandung | Not required | 16 Aug, 16:50 | ||
Dwi Dewi | 4 | Positive | Waiting time | Service part | Rp 899 rb | Erajaya Service Centre Surabaya, Surabaya | SMS | Not required | 09 Aug, 15:16 | |
Yusuf Pahlevi | 4 | Positive | Staff helpfulness | Service part | Rp 899 rb | Erajaya Service Centre Surabaya, Surabaya | SMS | Not required | 08 Aug, 12:52 | |
Reza Saputra | 4 | Positive | Staff helpfulness | Service part | Rp 899 rb | Erajaya Service Centre Surabaya, Surabaya | SMS | Not required | 05 Aug, 18:06 | |
Lukman Sitompul | 3 | Neutral | Payment process | Service part | Rp 899 rb | Erajaya Service Centre Jakarta, Jakarta | Not required | 16 Aug, 09:53 | ||
Siti Lestari | 3 | Neutral | Trade-in valuation | Service part | Rp 899 rb | Erajaya Service Centre Jakarta, Jakarta | Not required | 15 Aug, 19:34 | ||
Galih Sitompul | 2 | Negative | Stock availability | Service part | Rp 899 rb | Erajaya Service Centre Jakarta, Jakarta | Open | 22 Aug, 13:11 | ||
Hana Kusumawardani | 1 | Negative | Stock availability | Service part | Rp 899 rb | Erajaya Service Centre Surabaya, Surabaya | SMS | Resolved | 09 Aug, 16:44 |