Responses
Every survey response across the retail network. Click a row to open the case file.
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Farah Dharma | 5 | Positive | Store cleanliness | Accessory | Rp 899 rb | Erafone Paris Van Java, Bandung | Not required | 22 Aug, 17:24 | ||
Hana Tanaya | 5 | Positive | Staff helpfulness | Audio | Rp 4,3 jt | Urban Republic Plaza Indonesia, Jakarta | Not required | 20 Aug, 18:08 | ||
Ilham Lestari | 5 | Positive | Staff helpfulness | Audio | Rp 2,9 jt | Erafone Tunjungan Plaza, Surabaya | Not required | 20 Aug, 11:13 | ||
Naufal Pahlevi | 5 | Positive | Payment process | Audio | Rp 4,3 jt | Erafone Paris Van Java, Bandung | Not required | 19 Aug, 10:46 | ||
Dimas Prasetyo | 5 | Positive | Staff helpfulness | Wearable | Rp 6,8 jt | Erafone Kota Kasablanka, Jakarta | Not required | 19 Aug, 09:42 | ||
Dimas Ramadhani | 5 | Positive | Staff helpfulness | Accessory | Rp 899 rb | Erafone Sun Plaza, Medan | Not required | 17 Aug, 12:28 | ||
Putri Simatupang | 5 | Positive | Stock availability | Audio | Rp 2,9 jt | Erafone Galaxy Mall, Surabaya | Not required | 16 Aug, 19:41 | ||
Rahmat Simatupang | 5 | Positive | Staff helpfulness | Smartphone | Rp 19,7 jt | iBox Beachwalk, Denpasar | Not required | 15 Aug, 16:17 | ||
Kevin Pahlevi | 5 | Positive | Store cleanliness | Audio | Rp 999 rb | Erafone Tunjungan Plaza, Surabaya | Not required | 14 Aug, 14:47 | ||
Maya Dewi | 5 | Positive | Staff helpfulness | Smartphone | Rp 5,3 jt | Erafone Paris Van Java, Bandung | Not required | 14 Aug, 14:08 | ||
Dwi Aryasatya | 5 | Positive | Store cleanliness | Accessory | Rp 549 rb | Erafone Kota Kasablanka, Jakarta | Not required | 14 Aug, 12:21 | ||
Fitri Setiawan | 5 | Positive | Waiting time | Accessory | Rp 349 rb | iBox Pacific Place, Jakarta | Not required | 12 Aug, 17:38 | ||
Siti Setiawan | 5 | Positive | Payment process | Smartphone | Rp 19,3 jt | iBox Pacific Place, Jakarta | Not required | 11 Aug, 14:13 | ||
Qori Handayani | 5 | Positive | Trade-in valuation | Smartphone | Rp 20,1 jt | Erafone Paris Van Java, Bandung | Not required | 04 Aug, 16:36 | ||
Lidya Halim | 5 | Positive | Staff helpfulness | Smartphone | Rp 10,3 jt | Erafone Kota Kasablanka, Jakarta | Not required | 02 Aug, 19:45 | ||
Ilham Sudarsono | 5 | Positive | Product knowledge | Wearable | Rp 8,5 jt | Erafone Galaxy Mall, Surabaya | Not required | 01 Aug, 13:15 | ||
Eko Nugraha | 4 | Positive | Trade-in valuation | Accessory | Rp 920 rb | Erafone Paris Van Java, Bandung | Not required | 20 Aug, 11:14 | ||
Ahmad Fauzan | 4 | Positive | Product knowledge | Audio | Rp 999 rb | iBox Tunjungan Plaza, Surabaya | Not required | 18 Aug, 17:57 | ||
Fitri Sitompul | 4 | Positive | Payment process | Tablet | Rp 19,0 jt | Erafone Grand Indonesia, Jakarta | Not required | 18 Aug, 15:52 | ||
Dimas Puspita | 4 | Positive | Stock availability | Accessory | Rp 899 rb | Erafone Galaxy Mall, Surabaya | Not required | 17 Aug, 12:57 | ||
Agnes Dewi | 4 | Positive | Staff helpfulness | Smartphone | Rp 6,5 jt | Erafone Sun Plaza, Medan | Not required | 15 Aug, 09:36 | ||
Reza Putri | 4 | Positive | Trade-in valuation | Smartphone | Rp 20,1 jt | Erafone Beachwalk, Denpasar | Not required | 13 Aug, 18:41 | ||
Bayu Dewi | 4 | Positive | Stock availability | Smartphone | Rp 9,9 jt | iBox Pacific Place, Jakarta | Not required | 12 Aug, 18:07 | ||
Rizky Putri | 4 | Positive | Trade-in valuation | Audio | Rp 2,5 jt | Erafone Sun Plaza, Medan | Not required | 10 Aug, 09:24 | ||
Ilham Simatupang | 4 | Positive | Staff helpfulness | Wearable | Rp 4,3 jt | iBox Beachwalk, Denpasar | Not required | 09 Aug, 11:44 | ||
Siti Sitompul | 4 | Positive | Trade-in valuation | Smartphone | Rp 5,2 jt | Erafone Galaxy Mall, Surabaya | Not required | 08 Aug, 09:54 | ||
Cindy Pahlevi | 4 | Positive | Waiting time | Smartphone | Rp 5,1 jt | Erafone Grand Indonesia, Jakarta | Not required | 07 Aug, 19:28 | ||
Rahmat Sudarsono | 4 | Positive | Trade-in valuation | Smartphone | Rp 24,0 jt | iBox Pacific Place, Jakarta | Not required | 06 Aug, 12:16 | ||
Lukman Ramadhani | 4 | Positive | Waiting time | Accessory | Rp 899 rb | Erafone Kota Kasablanka, Jakarta | Not required | 04 Aug, 18:37 | ||
Sari Rahmawati | 4 | Positive | Staff helpfulness | Smartphone | Rp 19,7 jt | Erafone Tunjungan Plaza, Surabaya | Not required | 03 Aug, 16:10 | ||
Dimas Kurniawan | 4 | Positive | Staff helpfulness | Wearable | Rp 8,9 jt | Erafone Sun Plaza, Medan | Not required | 03 Aug, 15:20 | ||
Lidya Fauzan | 3 | Neutral | Stock availability | Smartphone | Rp 6,8 jt | Erafone Kota Kasablanka, Jakarta | Not required | 11 Aug, 19:02 | ||
Pandu Christina | 3 | Neutral | Trade-in valuation | Smartphone | Rp 19,9 jt | Erafone Tunjungan Plaza, Surabaya | Not required | 11 Aug, 17:54 | ||
Pandu Prasetyo | 3 | Neutral | Staff helpfulness | Smartphone | Rp 6,0 jt | Erafone Bandung Indah Plaza, Bandung | Not required | 11 Aug, 15:04 | ||
Jihan Setiawan | 3 | Neutral | Waiting time | Smartphone | Rp 33,4 jt | Erafone Tunjungan Plaza, Surabaya | Not required | 10 Aug, 18:40 | ||
Agnes Ramadhani | 3 | Neutral | Staff helpfulness | Audio | Rp 4,3 jt | Erafone Beachwalk, Denpasar | Not required | 05 Aug, 13:28 | ||
Hana Wijaya | 3 | Neutral | Product knowledge | Smartphone | Rp 7,8 jt | iBox Tunjungan Plaza, Surabaya | Not required | 03 Aug, 17:11 | ||
Fitri Dharma | 3 | Neutral | Payment process | Smartphone | Rp 6,5 jt | Erafone Kota Kasablanka, Jakarta | Not required | 03 Aug, 15:35 | ||
Pandu Ramadhani | 3 | Neutral | Product knowledge | Accessory | Rp 549 rb | Urban Republic Plaza Indonesia, Jakarta | Resolved | 01 Aug, 11:00 | ||
Maya Maulana | 2 | Negative | Stock availability | Wearable | Rp 8,1 jt | Urban Republic Plaza Indonesia, Jakarta | Open | 22 Aug, 09:39 | ||
Galih Maulana | 2 | Negative | Waiting time | Smartphone | Rp 17,5 jt | iBox Beachwalk, Denpasar | In progress | 20 Aug, 19:00 | ||
Sari Ramadhani | 2 | Negative | Stock availability | Audio | Rp 999 rb | Erafone Galaxy Mall, Surabaya | In progress | 19 Aug, 15:04 | ||
Dimas Pahlevi | 2 | Negative | Waiting time | Wearable | Rp 6,9 jt | Erafone Sun Plaza, Medan | Resolved | 13 Aug, 15:14 | ||
Rizky Anggraini | 2 | Negative | Product knowledge | Smartphone | Rp 6,5 jt | Erafone Beachwalk, Denpasar | Resolved | 06 Aug, 15:13 | ||
Yusuf Simatupang | 2 | Negative | Stock availability | Wearable | Rp 3,9 jt | Erafone Sun Plaza, Medan | Resolved | 06 Aug, 10:43 | ||
Lukman Christina | 1 | Negative | Waiting time | Smartphone | Rp 14,0 jt | iBox Tunjungan Plaza, Surabaya | In progress | 11 Aug, 14:39 | ||
Naufal Kusumawardani | 1 | Negative | Stock availability | Smartphone | Rp 5,5 jt | Erafone Grand Indonesia, Jakarta | Resolved | 07 Aug, 14:23 |