Responses

Responses

Every survey response across the retail network. Click a row to open the case file.

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Rizky Ramadhani
R-24115
5PositiveStaff helpfulness
Service part
Penggantian baterai
Rp 899 rb
Erajaya Service Centre Medan, Medan
Dilayani Fitria Sari
SMSNot required17 Aug, 12:07
Siti Putri
R-24055
5PositiveStaff helpfulness
Service part
Klaim garansi — tanpa biaya
Rp 0
Erajaya Service Centre Surabaya, Surabaya
Dilayani Nanda Utami
SMSNot required08 Aug, 15:40
Reza Wijaya
R-24148
4PositivePayment process
Service part
Penggantian baterai
Rp 899 rb
Erajaya Service Centre Surabaya, Surabaya
Dilayani Deni Wulandari
SMSNot required21 Aug, 17:36
Cindy Setiawan
R-24142
4PositiveStaff helpfulness
Service part
Penggantian layar OLED
Rp 4,9 jt
Erajaya Service Centre Jakarta, Jakarta
Dilayani Kirana Pratama
SMSNot required20 Aug, 14:52
Bambang Halim
R-24124
4PositiveWaiting time
Service part
Perbaikan board (estimasi)
Rp 6,5 jt
Erajaya Service Centre Jakarta, Jakarta
Dilayani Eka Santoso
SMSNot required18 Aug, 16:52
Maya Ramadhani
R-24122
4PositiveProduct knowledge
Service part
Perbaikan board (estimasi)
Rp 6,5 jt
Erajaya Service Centre Medan, Medan
Dilayani Prita Wulandari
SMSNot required17 Aug, 17:29
Lidya Lestari
R-24073
4PositiveProduct knowledge
Service part
Klaim garansi — tanpa biaya
Rp 0
Erajaya Service Centre Bandung, Bandung
Dilayani Mira Nugroho
SMSNot required11 Aug, 10:37
Dwi Dewi
R-24062
4PositiveWaiting time
Service part
Penggantian baterai
Rp 899 rb
Erajaya Service Centre Surabaya, Surabaya
Dilayani Nanda Utami
SMSNot required09 Aug, 15:16
Yusuf Pahlevi
R-24051
4PositiveStaff helpfulness
Service part
Penggantian baterai
Rp 899 rb
Erajaya Service Centre Surabaya, Surabaya
Dilayani Nanda Utami
SMSNot required08 Aug, 12:52
Reza Saputra
R-24027
4PositiveStaff helpfulness
Service part
Penggantian baterai
Rp 899 rb
Erajaya Service Centre Surabaya, Surabaya
Dilayani Indah Hidayat
SMSNot required05 Aug, 18:06
Olivia Sitompul
R-24151
3NeutralStore cleanliness
Service part
Penggantian layar OLED
Rp 4,9 jt
Erajaya Service Centre Surabaya, Surabaya
Dilayani Indah Hidayat
SMSResolved21 Aug, 15:23
Bagus Sitompul
R-24130
3NeutralWaiting time
Service part
Penggantian layar OLED
Rp 4,9 jt
Erajaya Service Centre Medan, Medan
Dilayani Aditya Pratama
SMSNot required19 Aug, 15:26
Andi Puspita
R-24102
3NeutralWaiting time
Service part
Klaim garansi — tanpa biaya
Rp 0
Erajaya Service Centre Bandung, Bandung
Dilayani Hanif Utami
SMSNot required15 Aug, 11:30
Kevin Putri
R-24038
3NeutralStaff helpfulness
Service part
Penggantian layar OLED
Rp 4,9 jt
Erajaya Service Centre Bandung, Bandung
Dilayani Bella Permata
SMSNot required06 Aug, 10:01
Hana Kusumawardani
R-24059
1NegativeStock availability
Service part
Penggantian baterai
Rp 899 rb
Erajaya Service Centre Surabaya, Surabaya
Dilayani Nanda Utami
SMSResolved09 Aug, 16:44

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