Responses

Responses

Every survey response across the retail network. Click a row to open the case file.

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Jihan Fauzan
R-24160
5PositiveWaiting time
Smartphone
Xiaomi 15T Pro
Rp 9,3 jt
Erafone Sun Plaza, Medan
Dilayani Eka Nugroho
In-store QRNot required22 Aug, 18:59
Galih Sitompul
R-24154
5PositiveStaff helpfulness
Audio
Galaxy Buds 4 Pro
Rp 2,9 jt
Urban Republic Plaza Indonesia, Jakarta
Dilayani Eka Hidayat
In-store QRNot required22 Aug, 17:22
Rizky Aryasatya
R-24153
5PositiveStaff helpfulness
Wearable
Apple Watch Series 11
Rp 8,6 jt
Erafone Bandung Indah Plaza, Bandung
Dilayani Gilang Santoso
In-store QRNot required21 Aug, 11:06
Bagus Prasetyo
R-24149
5PositiveStaff helpfulness
Audio
Galaxy Buds 4 Pro
Rp 2,9 jt
Erafone Galaxy Mall, Surabaya
Dilayani Gilang Nugroho
In-store QRNot required21 Aug, 10:29
Rizky Rahmawati
R-24127
5PositiveStaff helpfulness
Smartphone
Xiaomi 15T Pro
Rp 8,1 jt
Erafone Grand Indonesia, Jakarta
Dilayani Gilang Hidayat
In-store QRNot required18 Aug, 15:05
Rahmat Rahmawati
R-24121
5PositiveStore cleanliness
Accessory
Belkin Power Bank 20K
Rp 899 rb
Erafone Tunjungan Plaza, Surabaya
Dilayani Kirana Hidayat
In-store QRNot required17 Aug, 12:47
Siti Tanaya
R-24095
5PositiveWaiting time
Audio
JBL Tune Beam 2
Rp 999 rb
Erafone Kota Kasablanka, Jakarta
Dilayani Nanda Wulandari
In-store QRNot required14 Aug, 17:02
Rizky Anggraini
R-24093
5PositiveProduct knowledge
Accessory
Anker 65W GaN Charger
Rp 549 rb
iBox Beachwalk, Denpasar
Dilayani Oki Hidayat
In-store QRNot required14 Aug, 15:36
Kartika Maulana
R-24098
5PositiveStaff helpfulness
Audio
Galaxy Buds 4 Pro
Rp 2,9 jt
Erafone Bandung Indah Plaza, Bandung
Dilayani Leo Wulandari
In-store QRNot required14 Aug, 14:44
Melinda Nugraha
R-24083
5PositiveStaff helpfulness
Audio
Galaxy Buds 4 Pro
Rp 2,9 jt
Erafone Tunjungan Plaza, Surabaya
Dilayani Fitria Wulandari
In-store QRNot required12 Aug, 14:21
Andi Lestari
R-24084
5PositiveStaff helpfulness
Smartphone
vivo V50
Rp 7,8 jt
Erafone Sun Plaza, Medan
Dilayani Oki Pratama
In-store QRNot required12 Aug, 13:32
Bayu Rahmawati
R-24085
5PositiveTrade-in valuation
Smartphone
Samsung Galaxy S26 Ultra
Rp 18,9 jt
Erafone Beachwalk, Denpasar
Dilayani Prita Permata
In-store QRNot required12 Aug, 09:19
Andi Dewi
R-24071
5PositiveStaff helpfulness
Accessory
Anker 65W GaN Charger
Rp 549 rb
Erafone Bandung Indah Plaza, Bandung
Dilayani Leo Wulandari
In-store QRNot required11 Aug, 15:59
Fitri Wijaya
R-24069
5PositiveWaiting time
Accessory
Eraspace Care+ 12 bulan
Rp 1,3 jt
Erafone Galaxy Mall, Surabaya
Dilayani Gilang Nugroho
In-store QRNot required10 Aug, 19:39
Hendra Setiawan
R-24060
5PositiveStaff helpfulness
Accessory
Belkin Power Bank 20K
Rp 899 rb
Erafone Tunjungan Plaza, Surabaya
Dilayani Leo Sari
In-store QRNot required09 Aug, 16:21
Galih Gunawan
R-24057
5PositiveProduct knowledge
Smartphone
Samsung Galaxy A56
Rp 5,3 jt
iBox Pacific Place, Jakarta
Dilayani Hanif Permata
In-store QRNot required09 Aug, 13:48
Maya Christina
R-24063
5PositiveStore cleanliness
Wearable
Apple Watch Series 11
Rp 7,3 jt
Erafone Galaxy Mall, Surabaya
Dilayani Leo Permata
In-store QRNot required09 Aug, 12:53
Rizky Maulana
R-24047
5PositiveStore cleanliness
Accessory
Anker 65W GaN Charger
Rp 549 rb
Erafone Sun Plaza, Medan
Dilayani Prita Utami
In-store QRNot required07 Aug, 13:37
Pandu Christina
R-24033
5PositiveStaff helpfulness
Accessory
Anker 65W GaN Charger
Rp 549 rb
Urban Republic Plaza Indonesia, Jakarta
Dilayani Eka Hidayat
In-store QRNot required06 Aug, 19:36
Bagus Aryasatya
R-24035
5PositiveStaff helpfulness
Wearable
Apple Watch Series 11
Rp 7,3 jt
Erafone Tunjungan Plaza, Surabaya
Dilayani Leo Sari
In-store QRNot required06 Aug, 16:42
Rizky Ginting
R-24039
5PositiveStore cleanliness
Smartphone
iPhone 17 Pro 256GB
Rp 25,3 jt
Erafone Sun Plaza, Medan
Dilayani Prita Utami
In-store QRNot required06 Aug, 09:51
Kevin Pahlevi
R-24029
5PositiveTrade-in valuation
Wearable
Galaxy Watch 8
Rp 3,0 jt
Erafone Galaxy Mall, Surabaya
Dilayani Bella Utami
In-store QRNot required05 Aug, 11:05
Dimas Lestari
R-24026
5PositiveStaff helpfulness
Smartphone
iPhone 17 Pro Max 512GB
Rp 33,8 jt
Erafone Kota Kasablanka, Jakarta
Dilayani Nanda Wulandari
In-store QRNot required05 Aug, 10:04
Cindy Putri
R-24023
5PositiveStaff helpfulness
Smartphone
Samsung Galaxy A56
Rp 5,8 jt
Erafone Galaxy Mall, Surabaya
Dilayani Mira Hidayat
In-store QRNot required04 Aug, 15:54
Jihan Kusumawardani
R-24003
5PositiveStock availability
Tablet
Galaxy Tab S11
Rp 14,0 jt
iBox Beachwalk, Denpasar
Dilayani Indah Nugroho
In-store QRNot required01 Aug, 19:06
Lukman Dewi
R-24000
5PositiveStaff helpfulness
Audio
JBL Tune Beam 2
Rp 999 rb
Erafone Bandung Indah Plaza, Bandung
Dilayani Aditya Hidayat
In-store QRNot required01 Aug, 18:36
Lidya Kusumawardani
R-24140
4PositiveWaiting time
Accessory
Eraspace Care+ 12 bulan
Rp 1,3 jt
Erafone Bandung Indah Plaza, Bandung
Dilayani Gilang Santoso
In-store QRNot required20 Aug, 18:04
Qori Aryasatya
R-24143
4PositiveTrade-in valuation
Smartphone
iPhone 17 Pro 256GB
Rp 18,3 jt
Erafone Kota Kasablanka, Jakarta
Dilayani Nanda Wulandari
In-store QRNot required20 Aug, 09:14
Gede Lestari
R-24110
4PositiveWaiting time
Audio
JBL Tune Beam 2
Rp 999 rb
Erafone Paris Van Java, Bandung
Dilayani Kirana Pratama
In-store QRNot required16 Aug, 17:46
Gede Puspita
R-24108
4PositiveStock availability
Audio
AirPods Pro 3
Rp 4,3 jt
Erafone Sun Plaza, Medan
Dilayani Joko Permata
In-store QRNot required16 Aug, 13:35
Eko Prasetyo
R-24104
4PositiveWaiting time
Smartphone
Samsung Galaxy A56
Rp 5,3 jt
Erafone Paris Van Java, Bandung
Dilayani Prita Sari
In-store QRNot required15 Aug, 10:18
Citra Ginting
R-24094
4PositiveTrade-in valuation
Smartphone
Xiaomi 15T Pro
Rp 7,0 jt
iBox Pacific Place, Jakarta
Dilayani Bella Sari
In-store QRNot required14 Aug, 10:50
Citra Gunawan
R-24081
4PositiveTrade-in valuation
Smartphone
Samsung Galaxy A56
Rp 5,5 jt
Erafone Beachwalk, Denpasar
Dilayani Prita Permata
In-store QRNot required12 Aug, 15:05
Agnes Handayani
R-24048
4PositiveStore cleanliness
Accessory
Belkin Power Bank 20K
Rp 899 rb
Erafone Kota Kasablanka, Jakarta
Dilayani Nanda Wulandari
In-store QRNot required08 Aug, 13:33
Reza Dharma
R-24050
4PositiveTrade-in valuation
Smartphone
Samsung Galaxy S26 Ultra
Rp 19,1 jt
Erafone Beachwalk, Denpasar
Dilayani Joko Sari
In-store QRNot required08 Aug, 09:25
Melinda Christina
R-24022
4PositiveTrade-in valuation
Smartphone
vivo V50
Rp 5,1 jt
Erafone Paris Van Java, Bandung
Dilayani Eka Santoso
In-store QRNot required04 Aug, 15:12
Jihan Christina
R-24016
4PositiveTrade-in valuation
Smartphone
Samsung Galaxy A56
Rp 5,3 jt
Erafone Grand Indonesia, Jakarta
Dilayani Gilang Hidayat
In-store QRNot required03 Aug, 09:06
Eko Saputra
R-24010
4PositivePayment process
Smartphone
Xiaomi 15T Pro
Rp 9,5 jt
Erafone Beachwalk, Denpasar
Dilayani Eka Pratama
In-store QRNot required02 Aug, 10:03
Lukman Sitompul
R-24002
4PositiveWaiting time
Accessory
Anker 65W GaN Charger
Rp 549 rb
iBox Pacific Place, Jakarta
Dilayani Hanif Permata
In-store QRNot required01 Aug, 19:09
Jihan Anggraini
R-24156
3NeutralPayment process
Smartphone
iPhone 17 128GB
Rp 17,5 jt
Erafone Galaxy Mall, Surabaya
Dilayani Mira Hidayat
In-store QRNot required22 Aug, 19:56
Agnes Mahendra
R-24150
3NeutralWaiting time
Wearable
Garmin Forerunner 275
Rp 5,9 jt
Erafone Bandung Indah Plaza, Bandung
Dilayani Gilang Santoso
In-store QRIn progress21 Aug, 13:56
Dimas Ramadhani
R-24139
3NeutralStaff helpfulness
Smartphone
Xiaomi 15T Pro
Rp 6,9 jt
Erafone Kota Kasablanka, Jakarta
Dilayani Indah Santoso
In-store QRNot required20 Aug, 16:41
Lukman Wijaya
R-24136
3NeutralStock availability
Smartphone
Samsung Galaxy S26 Ultra
Rp 26,0 jt
iBox Pacific Place, Jakarta
Dilayani Chandra Nugroho
In-store QRNot required19 Aug, 14:44
Gede Gunawan
R-24125
3NeutralPayment process
Audio
JBL Tune Beam 2
Rp 999 rb
Erafone Sun Plaza, Medan
Dilayani Prita Utami
In-store QRNot required18 Aug, 16:52
Eko Ramadhani
R-24123
3NeutralStaff helpfulness
Audio
JBL Tune Beam 2
Rp 999 rb
Erafone Sun Plaza, Medan
Dilayani Eka Nugroho
In-store QRNot required18 Aug, 10:14
Sari Ramadhani
R-24119
3NeutralTrade-in valuation
Smartphone
iPhone 17 Pro 256GB
Rp 21,3 jt
Erafone Tunjungan Plaza, Surabaya
Dilayani Leo Sari
In-store QRResolved17 Aug, 19:08
Pandu Pahlevi
R-24113
3NeutralProduct knowledge
Smartphone
OPPO Reno 14
Rp 7,0 jt
Erafone Tunjungan Plaza, Surabaya
Dilayani Leo Sari
In-store QRNot required16 Aug, 18:17
Fitri Pahlevi
R-24101
3NeutralStock availability
Smartphone
vivo V50
Rp 7,3 jt
Erafone Tunjungan Plaza, Surabaya
Dilayani Fitria Wulandari
In-store QRNot required15 Aug, 09:10
Rizky Halim
R-24067
3NeutralWaiting time
Smartphone
iPhone 17 Pro 256GB
Rp 26,8 jt
Erafone Bandung Indah Plaza, Bandung
Dilayani Gilang Santoso
In-store QRNot required10 Aug, 16:21
Andi Puspita
R-24052
3NeutralWaiting time
Smartphone
Samsung Galaxy S26 Ultra
Rp 27,3 jt
Erafone Grand Indonesia, Jakarta
Dilayani Aditya Nugroho
In-store QRNot required08 Aug, 17:43
Agnes Wijaya
R-24042
3NeutralStaff helpfulness
Accessory
Case & Tempered Glass Bundle
Rp 349 rb
Erafone Grand Indonesia, Jakarta
Dilayani Bella Wulandari
In-store QRNot required07 Aug, 19:12
Sari Lestari
R-24032
3NeutralTrade-in valuation
Smartphone
iPhone 17 128GB
Rp 15,4 jt
Erafone Kota Kasablanka, Jakarta
Dilayani Chandra Hidayat
In-store QRResolved05 Aug, 18:19
Maya Pahlevi
R-24021
3NeutralWaiting time
Smartphone
iPhone 17 Pro Max 512GB
Rp 33,8 jt
Erafone Galaxy Mall, Surabaya
Dilayani Gilang Nugroho
In-store QRNot required04 Aug, 15:49
Kevin Puspita
R-24013
3NeutralWaiting time
Wearable
Apple Watch Series 11
Rp 9,5 jt
Erafone Kota Kasablanka, Jakarta
Dilayani Chandra Hidayat
In-store QRNot required02 Aug, 14:23
Putri Kurniawan
R-24005
3NeutralProduct knowledge
Audio
AirPods Pro 3
Rp 4,3 jt
Erafone Kota Kasablanka, Jakarta
Dilayani Deni Sari
In-store QRNot required01 Aug, 19:20
Dwi Wijaya
R-24159
2NegativeTrade-in valuation
Smartphone
iPhone 17 Pro 256GB
Rp 20,1 jt
Erafone Grand Indonesia, Jakarta
Dilayani Bella Wulandari
In-store QRIn progress22 Aug, 10:51
Qori Simatupang
R-24147
2NegativeProduct knowledge
Accessory
Eraspace Care+ 12 bulan
Rp 1,3 jt
Erafone Tunjungan Plaza, Surabaya
Dilayani Leo Sari
In-store QROpen21 Aug, 19:57
Lukman Wijaya
R-24152
2NegativeWaiting time
Smartphone
Xiaomi 15T Pro
Rp 10,3 jt
Erafone Bandung Indah Plaza, Bandung
Dilayani Fitria Utami
In-store QRIn progress21 Aug, 09:59
Reza Gunawan
R-24132
2NegativeWaiting time
Accessory
Anker 65W GaN Charger
Rp 549 rb
Erafone Paris Van Java, Bandung
Dilayani Prita Sari
In-store QRIn progress19 Aug, 19:58
Gede Pahlevi
R-24116
2NegativePayment process
Smartphone
iPhone 17 Pro 256GB
Rp 25,3 jt
Erafone Bandung Indah Plaza, Bandung
Dilayani Gilang Santoso
In-store QRIn progress17 Aug, 16:37
Novita Kusumawardani
R-24074
2NegativeWaiting time
Accessory
Anker 65W GaN Charger
Rp 549 rb
Erafone Grand Indonesia, Jakarta
Dilayani Leo Utami
In-store QRResolved11 Aug, 15:47
Kevin Dewi
R-24068
2NegativeStock availability
Smartphone
OPPO Reno 14
Rp 6,5 jt
Erafone Bandung Indah Plaza, Bandung
Dilayani Aditya Hidayat
In-store QRResolved10 Aug, 13:04
Yusuf Sitompul
R-24065
2NegativeStock availability
Audio
Galaxy Buds 4 Pro
Rp 2,9 jt
Erafone Paris Van Java, Bandung
Dilayani Prita Sari
In-store QRResolved10 Aug, 12:52
Tia Tanaya
R-24070
2NegativeTrade-in valuation
Smartphone
iPhone 17 Pro Max 512GB
Rp 24,0 jt
Erafone Beachwalk, Denpasar
Dilayani Prita Permata
In-store QRResolved10 Aug, 12:11
Pandu Rahmawati
R-24056
2NegativeStock availability
Wearable
Apple Watch Series 11
Rp 7,3 jt
Erafone Bandung Indah Plaza, Bandung
Dilayani Gilang Santoso
In-store QRResolved08 Aug, 17:57
Tia Kusumawardani
R-24031
2NegativeWaiting time
Wearable
Galaxy Watch 8
Rp 5,6 jt
Erafone Sun Plaza, Medan
Dilayani Eka Nugroho
In-store QRResolved05 Aug, 16:12
Hendra Rahmawati
R-24025
2NegativeWaiting time
Audio
Galaxy Buds 4 Pro
Rp 2,9 jt
Erafone Bandung Indah Plaza, Bandung
Dilayani Aditya Hidayat
In-store QRResolved04 Aug, 10:41
Bayu Sitompul
R-24018
2NegativeWaiting time
Wearable
Apple Watch Series 11
Rp 8,6 jt
Erafone Grand Indonesia, Jakarta
Dilayani Bella Wulandari
In-store QRResolved03 Aug, 19:35
Rizky Maulana
R-24009
2NegativeTrade-in valuation
Smartphone
Samsung Galaxy S26 Ultra
Rp 22,0 jt
Erafone Kota Kasablanka, Jakarta
Dilayani Deni Sari
In-store QRResolved02 Aug, 15:34
Bayu Pahlevi
R-24012
2NegativeWaiting time
Smartphone
OPPO Reno 14
Rp 7,8 jt
Erafone Paris Van Java, Bandung
Dilayani Fitria Permata
In-store QRResolved02 Aug, 09:39
Jihan Anggun
R-24158
1NegativeWaiting time
Accessory
Case & Tempered Glass Bundle
Rp 349 rb
Erafone Galaxy Mall, Surabaya
Dilayani Mira Hidayat
In-store QRIn progress22 Aug, 11:49
Galih Dewi
R-24117
1NegativeWaiting time
Smartphone
Samsung Galaxy S26 Ultra
Rp 27,8 jt
Erafone Beachwalk, Denpasar
Dilayani Eka Pratama
In-store QRResolved17 Aug, 09:18
Gede Gunawan
R-24075
1NegativeProduct knowledge
Tablet
iPad Pro 11" M5
Rp 20,3 jt
Erafone Tunjungan Plaza, Surabaya
Dilayani Leo Sari
In-store QRResolved11 Aug, 14:36
Olivia Saputra
R-24061
1NegativeStock availability
Smartphone
vivo V50
Rp 6,0 jt
Erafone Bandung Indah Plaza, Bandung
Dilayani Leo Wulandari
In-store QRResolved09 Aug, 14:40
Yusuf Handayani
R-24041
1NegativeStock availability
Wearable
Garmin Forerunner 275
Rp 5,9 jt
Erafone Paris Van Java, Bandung
Dilayani Eka Santoso
In-store QRResolved06 Aug, 16:59
Agnes Wijaya
R-24030
1NegativeWaiting time
Accessory
Case & Tempered Glass Bundle
Rp 349 rb
Urban Republic Plaza Indonesia, Jakarta
Dilayani Joko Utami
In-store QRResolved05 Aug, 19:59

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