Responses
Every survey response across the retail network. Click a row to open the case file.
FilteredClear all
Sort
Hendra Sitompul | 5 | Positive | Payment process | Service part | Rp 6,5 jt | Erajaya Service Centre Surabaya, Surabaya | Not required | 18 Aug, 17:41 | ||
Dwi Putri | 5 | Positive | Trade-in valuation | Service part | Rp 899 rb | Erajaya Service Centre Bandung, Bandung | Not required | 13 Aug, 15:06 | ||
Andi Simatupang | 5 | Positive | Stock availability | Service part | Rp 0 | Erajaya Service Centre Surabaya, Surabaya | Not required | 13 Aug, 14:38 | ||
Bayu Nugraha | 5 | Positive | Waiting time | Service part | Rp 0 | Erajaya Service Centre Jakarta, Jakarta | Not required | 08 Aug, 09:59 | ||
Gede Fauzan | 5 | Positive | Stock availability | Service part | Rp 6,5 jt | Erajaya Service Centre Bandung, Bandung | Not required | 07 Aug, 14:09 | ||
Bambang Lestari | 4 | Positive | Waiting time | Service part | Rp 6,5 jt | Erajaya Service Centre Medan, Medan | Not required | 20 Aug, 18:01 | ||
Pandu Simatupang | 4 | Positive | Payment process | Service part | Rp 899 rb | Erajaya Service Centre Jakarta, Jakarta | Not required | 19 Aug, 15:00 | ||
Lidya Simatupang | 4 | Positive | Product knowledge | Service part | Rp 899 rb | Erajaya Service Centre Bandung, Bandung | Not required | 16 Aug, 16:50 | ||
Citra Halim | 4 | Positive | Product knowledge | Service part | Rp 4,9 jt | Erajaya Service Centre Jakarta, Jakarta | Not required | 08 Aug, 11:37 | ||
Naufal Nugraha | 4 | Positive | Trade-in valuation | Service part | Rp 6,5 jt | Erajaya Service Centre Surabaya, Surabaya | Not required | 01 Aug, 19:32 | ||
Lukman Sitompul | 3 | Neutral | Payment process | Service part | Rp 899 rb | Erajaya Service Centre Jakarta, Jakarta | Not required | 16 Aug, 09:53 | ||
Siti Lestari | 3 | Neutral | Trade-in valuation | Service part | Rp 899 rb | Erajaya Service Centre Jakarta, Jakarta | Not required | 15 Aug, 19:34 | ||
Galih Sitompul | 2 | Negative | Stock availability | Service part | Rp 899 rb | Erajaya Service Centre Jakarta, Jakarta | Open | 22 Aug, 13:11 | ||
Maya Ramadhani | 2 | Negative | Warranty claim | Service part | Rp 0 | Erajaya Service Centre Medan, Medan | Open | 22 Aug, 12:22 | ||
Rizky Nugraha | 2 | Negative | Waiting time | Service part | Rp 0 | Erajaya Service Centre Bandung, Bandung | Resolved | 13 Aug, 16:20 | ||
Novita Ginting | 2 | Negative | Warranty claim | Service part | Rp 4,9 jt | Erajaya Service Centre Bandung, Bandung | Resolved | 07 Aug, 11:14 | ||
Tia Tanaya | 2 | Negative | Waiting time | Service part | Rp 4,9 jt | Erajaya Service Centre Bandung, Bandung | In progress | 06 Aug, 11:01 | ||
Hana Kurniawan | 1 | Negative | Stock availability | Service part | Rp 6,5 jt | Erajaya Service Centre Jakarta, Jakarta | In progress | 14 Aug, 10:56 | ||
Rahmat Wijaya | 1 | Negative | Product knowledge | Service part | Rp 6,5 jt | Erajaya Service Centre Bandung, Bandung | Resolved | 02 Aug, 18:27 |