Responses

Responses

Every survey response across the retail network. Click a row to open the case file.

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Dwi Putri
R-24087
5PositiveTrade-in valuation
Service part
Penggantian baterai
Rp 899 rb
Erajaya Service Centre Bandung, Bandung
Dilayani Mira Nugroho
EmailNot required13 Aug, 15:06
Gede Fauzan
R-24046
5PositiveStock availability
Service part
Perbaikan board (estimasi)
Rp 6,5 jt
Erajaya Service Centre Bandung, Bandung
Dilayani Hanif Utami
EmailNot required07 Aug, 14:09
Lidya Simatupang
R-24111
4PositiveProduct knowledge
Service part
Penggantian baterai
Rp 899 rb
Erajaya Service Centre Bandung, Bandung
Dilayani Bella Permata
EmailNot required16 Aug, 16:50
Lidya Lestari
R-24073
4PositiveProduct knowledge
Service part
Klaim garansi — tanpa biaya
Rp 0
Erajaya Service Centre Bandung, Bandung
Dilayani Mira Nugroho
SMSNot required11 Aug, 10:37
Andi Puspita
R-24102
3NeutralWaiting time
Service part
Klaim garansi — tanpa biaya
Rp 0
Erajaya Service Centre Bandung, Bandung
Dilayani Hanif Utami
SMSNot required15 Aug, 11:30
Kevin Putri
R-24038
3NeutralStaff helpfulness
Service part
Penggantian layar OLED
Rp 4,9 jt
Erajaya Service Centre Bandung, Bandung
Dilayani Bella Permata
SMSNot required06 Aug, 10:01
Rizky Nugraha
R-24086
2NegativeWaiting time
Service part
Klaim garansi — tanpa biaya
Rp 0
Erajaya Service Centre Bandung, Bandung
Dilayani Gilang Pratama
EmailResolved13 Aug, 16:20
Novita Ginting
R-24043
2NegativeWarranty claim
Service part
Penggantian layar OLED
Rp 4,9 jt
Erajaya Service Centre Bandung, Bandung
Dilayani Hanif Utami
EmailResolved07 Aug, 11:14
Tia Tanaya
R-24037
2NegativeWaiting time
Service part
Penggantian layar OLED
Rp 4,9 jt
Erajaya Service Centre Bandung, Bandung
Dilayani Hanif Utami
EmailIn progress06 Aug, 11:01
Rahmat Wijaya
R-24008
1NegativeProduct knowledge
Service part
Perbaikan board (estimasi)
Rp 6,5 jt
Erajaya Service Centre Bandung, Bandung
Dilayani Hanif Utami
EmailResolved02 Aug, 18:27

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