Follow-ups
Customer Experience
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Follow-ups
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CX
CX Manager
Follow-ups
Case queue for negative feedback. Setiap angka bisa diklik untuk melihat asalnya.
Open cases
15
3 unassigned
Approaching SLA
3
within 4h of target
SLA breached
8
past target, still open
SLA compliance
41.4%
avg 23h 56m
Open queue
15
SLA breached
8
Approaching SLA
3
Unassigned
3
Resolved
29
All cases
44
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Follow-up
Needs follow-up
Store
Erajaya Service Centre Bandung
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Case
Topic
Severity
Store
Owner
Status
SLA
Opened
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