Digital Commerce Experience

Digital Commerce Experience

Eraspace delivery CES and fulfilment feedback

Owner Digital Commerce·Digital Commerce·4 widgets·Updated 20 Aug, 10:05
CSAT trend
Sentiment distribution
  • Positive42%
    10 of 24
  • Neutral17%
    4 of 24
  • Negative42%
    10 of 24
Latest insights
  • +38%Waiting time42% negative · Jakarta, East Java
  • +21%Stock availability34% negative · North Sumatra, East Java
  • +14%Staff responsiveness27% negative · West Java
  • +9%Repair turnaround31% negative · Jakarta, East Java
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Topic ranking
TopicResponsesChangeCSAT
Waiting time1,284+38%71.4%
Stock availability824+21%76.8%
Staff responsiveness612+14%79.2%
Repair turnaround486+9%74.1%
Trade-in valuation402-6%82.5%
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