Store Operations Daily

Store Operations Daily

Store-level scores, queue complaints and response volume

Owner Retail Operations·Regional managers·6 widgets·Updated 22 Aug, 07:15
Responses
84,291+8.1%
Responses · vs previous period
CSAT
91.2%+1.4%
CSAT · vs previous period
SLA breach rate
3.6%-0.8%
SLA breach rate · 8 breached cases
Response volume
Performance by location
  • Erafone Grand Indonesia88.4%
    2,140 responses
  • Erafone Kota Kasablanka90.2%
    1,904 responses
  • Erafone Tunjungan Plaza86.9%
    1,748 responses
  • iBox Pacific Place95.1%
    1,682 responses
  • Erajaya Service Centre Jakarta82.1%
    1,524 responses
  • Erafone Paris Van Java92.4%
    1,382 responses
Store performance
LocationRegionResponsesCSATOpen cases
Erafone Grand IndonesiaJakarta2,14088.4%12
iBox Pacific PlaceJakarta1,68295.1%1
Erafone Kota KasablankaJakarta1,90490.2%5
Erafone Tunjungan PlazaEast Java1,74886.9%9
Erafone Galaxy MallEast Java1,29084.6%11
iBox Tunjungan PlazaEast Java1,10494.2%2
Erafone Paris Van JavaWest Java1,38292.4%3
Open locations