Executive CX Health

Executive CX Health

CSAT, NPS and follow-up SLA across all brands

Owner CX Insights·Board & Directors·8 widgets·Updated 22 Aug, 06:30
CSAT
91.2%+1.4%
CSAT · vs previous period
NPS
+78+3.2
NPS · vs previous period
Responses
84,291+8.1%
Responses · vs previous period
Follow-up resolution
92.4%+0.9%
Follow-up resolution · 1,284 cases
CSAT trend
Brand comparison
  • Erafone88.6%
    10,668 responses
  • Service Centre81.6%
    4,170 responses
  • iBox94.4%
    3,628 responses
  • Urban Republic93.3%
    1,462 responses
Follow-up & SLA status
  • 8Open cases
  • 2Approaching SLA
  • 2SLA breached
  • 2Resolved this period
View follow-ups
Recent responses
CustomerSentimentTopicStoreReceived
Ratna KusumawardaniNegativeWaiting timeErafone Grand Indonesia, Jakarta22 Aug, 14:12
Bagus PrasetyoPositiveStaff helpfulnessiBox Pacific Place, Jakarta22 Aug, 13:48
Nadia Ayu LestariNeutralTrade-in valuationErafone Tunjungan Plaza, Surabaya22 Aug, 12:05
Dimas AryasatyaNegativeWarranty claimErajaya Service Centre, Bandung22 Aug, 10:37
Sari Melati HandayaniPositiveStore cleanlinessUrban Republic Plaza Indonesia, Jakarta22 Aug, 09:52
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